Shipping Policy

Luxurious Rootz – Hair Care Products

 

 

Shipping Policy**

 

Effective Date: January 2026

 

All Luxurious Rootz hair products are handcrafted, bottled, and packaged with care before shipment.

 

Processing Time

 

Orders are processed within 2–5 business days before shipping.

 

During promotions, holidays, or high order volume, processing may take slightly longer.

 

 

Shipping Times

 

Once shipped, estimated delivery is:

Shipping Type

Estimated Delivery

Standard Shipping

3 to 7 business days

Expedited Shipping (if offered)

2 to 3 business days

 

Delivery times may vary due to weather, carrier delays, or location.

 

Shipping Rates

 

 

Shipping costs are calculated at checkout based on:

 

• Weight

• Package size

• Destination

 

 

We do not offer universal free shipping at this time.

 

Tracking

 

 

You will receive a tracking number by email once your order ships.

 

Please allow 24–48 hours for carrier updates to appear.

 

 

Incorrect Address Policy

 

 

Customers are responsible for providing the correct shipping address.

 

If a package is returned or lost due to an incorrect or incomplete address:

 

• Reshipping costs are the responsibility of the customer

• Refunds will not be issued

 

 

Heat & Natural Products Disclaimer

 

 

Because our products are made with natural oils, herbs, and botanicals:

 

• Texture and color may vary

• Products may soften or liquefy in extreme heat during shipping

 

 

This does not affect product quality and is not considered damage.

 

International Shipping

 

International customers are responsible for:

 

• Customs fees

• Duties

• Import taxes

 

These charges are not included in shipping prices.

​

Shipping Policy Luxurious Rootz Apparel

 

 

Effective Date: January 2026

 

All Luxurious Rootz apparel is made to order and fulfilled by our print partner (Printful). This allows us to provide high-quality, custom-printed garments while reducing waste and overproduction.

 

 

Processing Time

 

 

Orders are processed within 3–7 business days.

This includes printing, quality checks, and packaging before shipment.

 

Please note:

 

• Processing time is separate from shipping time

• Orders placed on weekends or holidays begin processing the next business day

Shipping Times

 

 

Once your order ships, estimated delivery times are:

 

Shipping Type

Estimated Time

Standard Shipping

3 to 7 business days

Expedited Shipping (if available)

2 to 3 business days

 

 

Delivery times may vary due to location, carrier delays, or seasonal demand.

 

Shipping Rates

 

 

Shipping costs are calculated at checkout based on:

 

• Item weight and size

• Destination

• Carrier rates

 

 

Luxurious Rootz does not offer blanket free shipping at this time.

Customers are responsible for shipping fees unless otherwise stated in a promotion.

 

Order Tracking

 

Once your order ships, you will receive a confirmation email with tracking information.

 

Please allow 24–48 hours for tracking updates to appear after shipment.

 

Incorrect Addresses

 

 

Customers are responsible for providing accurate shipping information at checkout.

 

If an incorrect or incomplete address is entered and the package is returned or lost:

 

• The customer is responsible for reshipping costs

• Refunds will not be issued

 

Lost or Damaged Packages

 

If your order arrives damaged or is lost in transit, contact us within 7 days of delivery with:

 

• Order number

• Photos (if damaged)

 

 

Email: luxuriousrootzllc@gmail.com

 

We will work with our fulfillment partner to resolve the issue.

 

 

International Shipping

 

International orders may be subject to:

 

• Customs fees

• Import taxes

• Duties

 

These charges are the responsibility of the customer and are not included in shipping or product prices.