Return & Refund Policy – Apparel

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Effective Date: January 2026

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All apparel sold by Luxurious Rootz is printed and fulfilled on demand through our production partner, Printful. Each item is custom-made when ordered, which means we do not hold inventory and items are non-returnable unless there is a production issue.

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1. Eligible Returns & Replacements

We gladly offer a free replacement or refund if your item arrives:

• Misprinted, damaged, or defective

• Incorrect item (wrong size, color, or design due to our error)

You must notify us within 14 days of delivery by emailing Luxuriousrootzllc@gmail.com with:

• Your order number

• Clear photos of the issue

• A brief description of the problem

Once verified, a replacement or refund will be processed promptly at no cost to you.

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2. Non-Returnable Items

Because each piece is custom-printed upon ordering, we do not accept returns or refunds for:

• Buyer’s remorse or change of mind

• Ordering the wrong size or color preference

• Items that have been worn, washed, or altered after delivery

• Sale or promotional items

Please refer carefully to the size charts on each product page before placing your order.

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3. Incorrect Address & Lost Packages

• Wrong Address: If a package is returned due to an incorrect address entered at checkout, the customer will be responsible for reshipping fees. Unclaimed packages may be donated or disposed of by the fulfillment facility after 30 days.

• Lost Packages: If tracking shows delivered but you haven't received your package, please contact your local carrier. Luxurious Rootz is not responsible for packages stolen after delivery.

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4. Contact Us

For any order questions or claim requests, please reach out to us at Luxuriousrootzllc@gmail.com.