Luxurious Rootz – Hair Care Products
Return & Refund Policy**
Effective Date: January 2026
Due to the nature of personal care and cosmetic products, all Luxurious Rootz hair care items are subject to strict hygiene and safety standards.
All Sales Are Final
For health and safety reasons, we do not accept returns or exchanges on:
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Hair oils
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Hair sprays
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Mists
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Shampoos
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Conditioners
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Scalp or treatment products
Once a product has left our facility, it cannot be resold or reused.
Damaged or Incorrect Orders
If your order arrives:
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Damaged
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Leaking
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Broken
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Or incorrect
You must contact us within 5 days of delivery with:
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Your order number
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Clear photos of the item and packaging
Email: luxuriousrootzllc@gmail.com
If approved, we will provide a replacement or store credit at no additional cost.
Refunds are issued only if a replacement is not available.
Lost Packages
If a package is confirmed lost by the carrier, we will assist in filing a claim and may provide a replacement or store credit based on the carrier’s resolution.
No Refunds For:
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Buyer’s remorse
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Scent preferences
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Texture or consistency preferences
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Incorrect shipping address entered at checkout
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Delayed deliveries caused by the carrier
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Return & Refund Policy – Apparel
Effective Date: January 2026
All apparel sold by Luxurious Rootz is made to order and fulfilled by our print partner (Printful). Because each item is custom-printed, we follow a return policy based on Printful’s production standards.
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Damaged, Defective, or Incorrect Items
We gladly offer a replacement or refund if your item arrives damaged, defective, or if we sent the wrong item.
To report an issue, please email us within 7 days of delivery with:
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Your order number
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Clear photos of the issue
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A brief description
Email: luxuriousrootzllc@gmail.com
If approved, we will work with Printful to remake or replace your item at no cost to you.
Lost Packages
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If your package is marked as delivered but not received, or is lost in transit, please contact us within 7 days of the estimated delivery date so we can open a claim with the carrier.
Luxurious Rootz is not responsible for delays caused by shipping carriers, weather, or incorrect addresses provided at checkout.
Returns & Exchanges
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Because our apparel is custom printed, we do not accept returns or exchanges for:
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Wrong size
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Buyer’s remorse
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Color preference
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Style changes
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Items that were ordered correctly but no longer wanted
Please review the size chart carefully before placing your order.
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Wrong Address or Unclaimed Packages
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If a customer provides an incorrect or incomplete shipping address, or a package goes unclaimed and is returned, Printful charges us to reship or replace the item. In these cases:
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The customer will be responsible for reshipping fees
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Refunds are not issued for incorrect addresses
Unclaimed packages may be donated or destroyed after 30 days by the fulfillment facility.
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Final Sale Items
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All clearance, promotional, and custom apparel items are final sale and not eligible for returns or refunds unless defective.
International Orders
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International customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in the product or shipping price.
Contact Us
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If you have any issues with your order, please contact us at:
We are committed to making sure you receive a quality product and will always do our best to resolve any production or shipping issues.
Return & Refund Policy – Hair Care Products
Effective Date: January 2026
At Luxurious Rootz, we take pride in creating high-quality, natural hair care products. Because of the personal nature of beauty products and for hygiene reasons:
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All sales are final on hair oils, sprays, shampoos, conditioners, and other hair care items.
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We do not accept returns, refunds, or exchanges on used or opened products.
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If your order arrives damaged or incorrect, please contact us within 5 days of delivery at LuxuriousrootzLLC@gmail.com with photos, and we’ll gladly make it right.
Return & Refund Policy – T-Shirts & Apparel
Luxurious Rootz – Apparel Return & Refund Policy
Effective Date: January 2026
Luxurious Rootz apparel is printed and fulfilled on demand through our production partner, Printful. Each item is custom-made when ordered, which means we do not hold inventory and most items are not returnable unless there is a production issue.
1. Eligible Returns & Replacements
We gladly offer a free replacement or refund if your item arrives:
• Misprinted
• Damaged
• Defective
• Incorrect (wrong size, color, or design due to our error)
You must notify us within 14 days of delivery by emailing:
Include:
• Order number
• Clear photos of the issue
• Description of the problem
Once verified, a replacement will be issued at no cost.
2. Items That Are Not Returnable
Because each item is custom printed, we do not accept returns or refunds for:
• Buyer’s remorse
• Ordering the wrong size
• Color preference
• Change of mind
• Discounted or promotional items
• Items worn, washed, or damaged after delivery
All custom apparel is final sale unless defective.
3. Wrong Address / Failed Delivery
If a package is returned due to:
• Incorrect address
• Failed delivery attempt
• Package not claimed
You may be responsible for reshipping costs if you want the item resent.
If the item cannot be reshipped, Printful may donate or dispose of it.
4. Lost Packages
If your tracking shows delivered but you did not receive it, you must contact your local carrier.
Luxurious Rootz is not responsible for theft after delivery.
5. Refund Processing
Approved refunds are issued to the original payment method within 7–10 business days after claim approval.
6. Contact
All support requests must be sent to:
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