Refund Policy
Return & Refund Policy – Hair Care Products
Effective Date: October 2025
At Luxurious Rootz, we take pride in creating high-quality, natural hair care products. Because of the personal nature of beauty products and for hygiene reasons:
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All sales are final on hair oils, sprays, shampoos, conditioners, and other hair care items.
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We do not accept returns, refunds, or exchanges on used or opened products.
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If your order arrives damaged or incorrect, please contact us within 5 days of delivery at [Your Email] with photos, and we’ll gladly make it right.
Return & Refund Policy – T-Shirts & Apparel
Effective Date: October 2025
For apparel items purchased from Luxurious Rootz:
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Returns/exchanges are accepted within 14 days of delivery.
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Items must be unworn, unwashed, and in original condition with tags still attached.
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Customers are responsible for return shipping costs unless the item was defective or we made an error.
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Refunds will be issued to the original payment method within 7–10 business days of receiving the returned item.
Final Sale Items: Clearance, custom, or promotional apparel cannot be returned.
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